TO DISCUSS YOUR PROJECT OR LEARN MORE ABOUT OUR SERVICES:

  • This field is for validation purposes and should be left unchanged.

AIRASIA Flyer Beware It's Not Same Same

Category: Tourism, Posted:28 Jun 2012 | 11:28 am

While AirAsia remains the darling of the region's travellers, the groups expansion drive into local partnership's is seeing a knock on effect to brand service delivery.
Last night I was on an AirAsia flight from Phuket to Jakarta. Unfortunately this sector is operated by AirAsia Indonesia. For a 1920 departure we were informed less than an hour before leaving that the plane would be delayed 2 hours.
Counter staff said the flight was behind time, though of course, no one bothered to say this at check-in. Later when we boarded the plane was full of trash, and the flights attendants were half asleep.
Catering to a mainly domestic audience there were no arrival cards on board for foreigners so a mad dash to the counter while trying to fill out the form ensured in a nasty lecture from the immigration officer.
I do fly the AirAsia service to Bali from Phuket often and it's heads above the Jakarta flight, but it's AA Thailand. Flights on time, service is good and planes run on time.
Unfortunately plying the Jakarta flight from time to time, I'm more often than not delayed and plane service and cleanliness is strikingly different.
For AirAsia as they continue to expand the network and partnerships, the challenge will be how to address quality issues. There has been a similar paradigm in the hotel sector, where franchising which is often done in North American and Europe is not pursued by brands for the very reasons above.

Other News

Read more

How Urban Flight and Lifestyle Seekers Have Changed Phuket Real Estate

Category: Real estate, Posted:25 Sep 2022 | 10:44 am Urban flight and a continuous stream of incoming lifestyle residents to Phuket are dramatically shifting Southeast Asia’s leading resort real estate market landscape. The new island property mantra is dominated by surging demand for single-family homes and larger condominiums. Phuket has witnessed a sharp change from 2019 when over 9 million tourists sought a place […]
Read more

Destination Group Transacts Khao Lak Hotel

Category: Hotels, Posted:21 Sep 2022 | 16:21 pm The Destination Group has acquired a partially completed beachfront 400-key hotel in Khao Lak, Phang Nga. What was named the Mora Resort which is under construction will see Destination fully complete and brand the property. An opening in late 2023 is planned for the hotel which is located near the JW Marriott. Access to Khao […]
Read more

Soho House Bangkok Opening in December

Category: Hotels, Posted:21 Sep 2022 | 13:09 pm Uber global social brand Soho House will debut in Bangkok this December 2022. Located in the former Eugenia hotel in Sukhumvit Soi 31, the property has been reinvented. With three floors of facilities, food, beverage, and cultural events are also set to be showcased. Soho  House Bangkok membership is set at THB135,000 per year, with […]
SiaJai logo

Thailand's Leading Homecare Marketplace