TO DISCUSS YOUR PROJECT OR LEARN MORE ABOUT OUR SERVICES:

  • This field is for validation purposes and should be left unchanged.

AIRASIA Flyer Beware It's Not Same Same

Category: Tourism, Posted:28 Jun 2012 | 11:28 am

While AirAsia remains the darling of the region's travellers, the groups expansion drive into local partnership's is seeing a knock on effect to brand service delivery.
Last night I was on an AirAsia flight from Phuket to Jakarta. Unfortunately this sector is operated by AirAsia Indonesia. For a 1920 departure we were informed less than an hour before leaving that the plane would be delayed 2 hours.
Counter staff said the flight was behind time, though of course, no one bothered to say this at check-in. Later when we boarded the plane was full of trash, and the flights attendants were half asleep.
Catering to a mainly domestic audience there were no arrival cards on board for foreigners so a mad dash to the counter while trying to fill out the form ensured in a nasty lecture from the immigration officer.
I do fly the AirAsia service to Bali from Phuket often and it's heads above the Jakarta flight, but it's AA Thailand. Flights on time, service is good and planes run on time.
Unfortunately plying the Jakarta flight from time to time, I'm more often than not delayed and plane service and cleanliness is strikingly different.
For AirAsia as they continue to expand the network and partnerships, the challenge will be how to address quality issues. There has been a similar paradigm in the hotel sector, where franchising which is often done in North American and Europe is not pursued by brands for the very reasons above.

Other News

Read more

PHIST 2021 – Sustainable Asia RE-defined Coming 28 October

Category: Hotels, Posted:11 Oct 2021 | 09:11 am The fourth annual Asian-based sustainability-focused learning event PHIST 2021 will take place in a dynamic virtual setting on 28th October. Organized in Phuket, Thailand with speakers from across the region. PHIST (Phuket Hotels for Islands Sustaining Tourism) has established itself as a leading forum in Asia for sustainable tourism, environmental education for hotels as well […]
Read more

Lonely Planet. Ultimate Vacation Homes. More Phuket Meds

Category: Tourism, Posted:07 Oct 2021 | 21:02 pm It’s Friday and we have a trio of video insights for you. Listen to an intriguing talk with Joe Cummings who is behind the first Lonely Planet Thailand guidebooks. Hear seven short real estate talks on the latest trends. And then, how is Thanyapura looking to expand their medical footprint across Phuket. Right here. Right […]
Read more

Two Neil’s For Six Senses

Category: Hotels, Posted:03 Oct 2021 | 17:35 pm Veteran Asia-Pacific hotelier Neil Palmer has been named Chief Operating Officer of Six Senses Hotels Resorts Spas. Palmer is best known as a stalwart executive at Starwood Hotels & Resorts. Meanwhile, Neil Jacobs continues in his role as Chief Executive Officer. Former Six Senses COO Guy Heywood has moved to boutique chain Habitas Hotels.