TO DISCUSS YOUR PROJECT OR LEARN MORE ABOUT OUR SERVICES:

  • This field is for validation purposes and should be left unchanged.

TripAdvisor Legal Action by 300 US and UK Hotels

Category: Hotels, Posted:17 Oct 2010 | 06:00 am

A group of over 300 US and UK hotels are contemplating suing iconic travel website TripAdvisor for alleged defamation in connection with users on line review of hotels.
Consolidating the aggrieved hotels is a UK company KwikChex who have a niche business reputation management for online sources and is actively soliciting more properties to join the cause. In a statement released by KwikChex it's said they are considering legal actions based on the following in an open letter published –

• TripAdvisor claims that they are not responsible for user generated content – but claims ownership of all posts.”

• “TripAdvisor has singled out businesses and directly advised consumers not to trust them – even when the majority of their own posters recommend these businesses.”

• “TripAdvisor overstates the level of trust that can be placed in an individual review on their site. They are thus directly seeking to influence consumer opinion.”

• “TripAdvisor has failed to take appropriate action when offered evidence of falsehoods – thus removing their blanket disclaimer defense.”
To date TripAdvisor has not responded publically to the allegations.

Other News

Read more

Thailand’s Sandbox Is Not A Quarantine

Category: Tourism, Posted:12 Jun 2021 | 10:45 am As we are 19 days away from Thailand’s Sandbox tourism reopening in Phuket, there continues to be a misunderstanding of the overall rules and the term quarantine is incorrectly used. Quarantine by definition is isolation, whereby Sandbox travelers will be able to move throughout their hotel, visit beaches, restaurants, shops etc. Remember Phuket is about […]
Read more

C9 Hotelworks Releases New Krabi Report

Category: Hotels, Posted:07 Jun 2021 | 06:00 am Comparing major Southern Thai resort destinations, Krabi is one that historically balances well between the international and domestic markets. In the new Krabi Hotel Market Update from C9 Hotelworks, we take a look back at pre-Covid trading to examine from what point hoteliers hope tourism will upcycle towards recovery and what will the trends be. […]
Read more

SHA Plus Program In Focus

Category: Hotels, Posted:06 Jun 2021 | 13:17 pm A key part of the upcoming Phuket Sandbox reopening process is the requirement for incoming international travelers to stay in an SHA Plus hotel for 14 days, or shorter if only visiting the island. Those who want to travel onward to other destinations in Thailand can proceed after a 14-day period. As travelers are scrambling […]